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Privacy Policy

Last updated: April 2026

Overview

Altos Care, Inc. ("Altos Care," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at altoscare.com or interact with our services.

If you are a patient receiving care from Altos Care, your protected health information (PHI) is governed separately by our HIPAA Notice of Privacy Practices, which you will receive as part of your care. This Privacy Policy applies to our website and general communications only.

Information We Collect

We may collect the following types of information:

  • Contact information — name, email address, phone number, and facility name submitted through our contact forms.
  • Usage data — pages visited, time spent on pages, browser type, device type, and referring URL, collected automatically when you visit our site.
  • Communications — messages or inquiries you send us directly by email or through our contact form.

We do not collect sensitive personal health information through this website. Any health information shared in the context of direct clinical care is handled under HIPAA and our Notice of Privacy Practices.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and follow up on form submissions
  • Communicate information about our services
  • Improve our website and user experience
  • Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Cookies and Tracking

Our website may use cookies and similar technologies to understand how visitors use the site. You can control cookie settings through your browser. We do not use advertising or cross-site tracking cookies.

Data Retention

We retain contact form submissions and communications for as long as necessary to respond to your inquiry and maintain business records, typically no longer than three years unless required by law.

Third-Party Services

Our website is hosted on Netlify. Form submissions are processed through Netlify Forms. These services have their own privacy policies. We encourage you to review them. We do not share your data with other third parties except as required to deliver our services or comply with the law.

Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of personal information we hold about you. To make such a request, contact us at info@altoscare.com.

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when changes were last made. Continued use of the site after updates constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, please contact us: